OCS Updates on Service Disruption at Its Third-party Distribution Centre After Cyber-Attack

Published: August 11, 2022

OCS Updates on Service Disruption at Its Third-party Distribution Centre After Cyber-Attack

On late Friday August 5th, the Ontario Cannabis Stores (OCS) shared news of the shutdown of its warehouse facility due to a cyber incident that occurred at the parent company of our third-party logistics partner, Domain Logistics.

Domain Logistics’ and OCS’s third-party cyber-security experts are continuing their assessment of all Domain Logistics’ technology systems to ensure they are free from compromise. “This is an important step to ensure that our business can get back up and running safely and securely. We expect the assessment to continue over the next 24 hours,” says David Lobo, President and CEO of OCS, “Domain has advised us that this timeline remains subject to change. We want to reiterate that we continue to see no indication that OCS systems or its customers’ information was targeted or in any way compromised as a result of this incident. We remain fully committed to keep customers updated should this change.”

Since the investigation began, the OCS has been working urgently in lockstep with Domain to plan the steps necessary to clear the backlog of orders as quickly and efficiently as possible. As part of its plan, the OCS will focus on fulfilling orders for its wholesale customers first. Clarity on each store’s delivery schedule will be communicated once operations resume.

The OCS continues to manually accept deliveries of inventory from licensed producers, which will only be entered into the system once Domain Logistics is operational. If required, OCS will reach out directly to licensed producers if adjustments need to be made on future inventory shipments.

OCS is currently unable to process and deliver orders Ontario’s authorized retail stores or customers of OCS.ca due to a cyber incident late on Friday August 5, targeting the parent company of OCS’s third-party operated distribution centre, Domain Logistics.

“There is currently no indication that OCS systems or its customers’ information was targeted or in any way compromised as a result of this incident,” continued Lobo, “However, out of an abundance of caution to protect OCS and its customers, the decision was made to shut down Domain Logistics’ operations until a full forensic investigation could be completed. Domain Logistics has engaged third-party cyber-security forensic experts to conduct the investigation and they are working closely with OCS’s cyber security experts. The investigation is well underway and expected to be completed within the coming days.”